New Delhi, December 24, 2018 – Reinforcing its commitment to leveraging technology to enhance customer experience for its CNG as well as PNG customers, Indraprastha Gas Limited (IGL), the largest CNG distribution company of the country, marked its 20th anniversary by introducing various Digital Customer initiatives. The new initiatives were launched by Shri Dharmendra Pradhan, Union Minister for Petroleum & Natural Gas; Skill Development & Entrepreneurship, today afternoon in the presence of Shri B.C. Tripathi, CMD, GAIL(India) Ltd., Shri Satpal Garg, Member, PNGRB, Shri E.S. Ranganathan, Managing Director, IGL, Shri Rajiv Sikka, Director (Commercial), IGL, customers, officials and media persons.
Complementing IGL for achieving success of reaching a million CNG as well as PNG customers, Shri Dharmendra Pradhan exhorted IGL to expand further to new geographies in the country to make CNG and PNG available to more people. Appreciating growth achieved by IGL in the last few years, he lauded IGL for leveraging technology while enhancing the customer experience. Shri Pradhan also called upon IGL to continue its engagement with its consumers for a mutually beneficial relationship.
Shri Pradhan launched three digital initiatives of IGL including Queue Management system and Social CRM platform. Realising the importance of time for its CNG customers, IGL has introducing CNG Queue Management System (QMS) through OORJA mobile application, which would provide information regarding the average waiting time at CNG stations and alternate nearby CNG stations to them. For the purpose of providing information through this app, the CNG customers would know the waiting time for three broad categories, i.e. Buses, Cars and Autos. The customers shall be able to see CNG stations nearby and the waiting time for three categories of vehicles. This QMS application would be available through invitation initially for ten days and would be available for download on Google Play Store from 1st January 2019.
Additionally, a technology platform – Social CRM was also launched by Shri Pradhan to address customer queries/Complaints/service requests/grievances on various social media platforms such as facebook, twitter, Instagram and Google Play store, which can be used to effectively view and monitor the grievance redressal process by using the sentiment analysis.
IGL marked the occasion to celebrate crossing of one million domestic PNG customers in its areas of operation i.e. Delhi, Noida, Greater Noida, Ghaziabad and Rewari. Few PNG customers were felicitated on the occasion by Shri Pradhan. In addition, the winners of IGL Smart Card scheme for CNG customers were also felicitated by Hon’ble Minister. IGL Smart Card, launched a year back, is an initiative which not only promote the cashless transactions through NFC technology enabled Card, reduce the transaction time, provide control over refueling transactions but also elevate the convenience to consumers up to next level.
Earlier, Shri E.S. Ranganathan welcomed the guests and thanked the Hon’ble Minister for actively guiding and supporting IGL in its endeavours. Detailing the success achieved by IGL in 20 years of its operation, he promised that IGL will continue to expand further in new territories. Shri Satpal Garg also spoke on the occasion and outlined the plan for growth of CGD infrastructure in the country.
The Delhi CNG Story leading to conversion of entire public transport fleet to CNG in a short period is a historic one. When IGL took over Delhi City Gas Distribution Project from GAIL (India) Ltd., there were 9 CNG stations catering to 1500 vehicles. After 20 years, the CNG needs of over 10.5 lakh vehicles are met by 456 CNG stations across length and breadth of the region. The usage of CNG, especially in the public transport had brought about a remarkable decrease in the pollution levels in the capital in early years of 21stcentury.